After selecting the SAP SuccessFactors cloud suite as the HR software solution for your company, the other important decisions that will impact the overall success of your project are the internal implementation team and the implementation partner. In the SAP SuccessFactors ecosystem, there are many implementation partners to choose from. In this blog (which is an excerpt from my book “Implementing SAP SuccessFactors – A Client centered approach” I reviewed the key selection criteria and approach to use when selecting an implementation partner.
There are several areas where the vendor should be evaluated and rated. Here are the key ones to consider. Your procurement team may have other criteria they want to include or changes that they would prefer to make such as to have Financials (which I have included in Stability) as a separate category.
- Full Service Capabilities
- Years in existence as a company
- Years implementing SAP SuccessFactors
- Financial strength
- Consultant and leadership turnover rate
- Culture and Fit
- Post Go Live Support Services
The Decision Matrix
To make the partner selection a structured process, I highly recommend that you use a decision matrix. The figure below shows a simplified decision matrix. When creating your own decision matrix, you would specify the selection criterion, rating scale, which vendors will be evaluated, and the members of the internal evaluation team. In this example, all the selection criteria are equally weighted. Not shown in the figure below are the individual scores of the evaluation team members. Each member of the selection team will have a more detailed area to indicate their overall ratings and pros and cons for each partner. The individual team member ratings are then summarized and included in the overall score, which is what is displayed in the summary view below.
While the simple decision matrix above will work for some organizations, others may want to place a higher importance on one or more of the selection criteria. This can be accomplished by using a weighted decision matrix. This makes the evaluation process more complicated, but more accurate. For example, if References are more important than Cost, then a higher weight will be assigned to the References criterion. Figure 2 below shows a weighted decision matrix.
Note the addition of the “Weights” column in Figure 2. The total rating for each criterion now becomes the average rating from the selection team multiplied by the weight. The References, Culture and Fit, Partnership and Full Service Capabilities columns are weighted the highest and will have a greater impact on the overall ratings.
Using a structured process with the correct evaluation criteria to evaluate and select the right implementation partner will significantly increase the possibility of a successful project. To get the detailed description for each of the listed selection criteria or for more implementation tips and guidelines on how to successfully implement SAP SuccessFactors, refer to my book.
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